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Application creation and configuration

  • Módulo

    Application creation and configuration

    6 Temas

    35 minutos

    Pega Robotic Automation 22.1 Visible to: All users
  • There are times when you cannot easily integrate Pega Platform™ applications with other applications that are necessary to complete work. Pega Robot...

Automation package Deployment

Automation techniques

Automation techniques and best practices

  • Módulo

    Automation techniques and best practices

    9 Temas

    1 h 15 minutos

    Pega Robotic Automation 21.1 Visible to: All users
  • Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

Basic interrogation

Basic robotic automations

Components

Configuring common phrases for agents

Creating workgroups and assignment types in Pega Robot Manager

  • Módulo

    Creating workgroups and assignment types in Pega Robot Manager

    1 Tema

    10 minutos

    Pega Robot Manager 8.5.1 Visible to: All users
  • Create work groups and assignment types directly in Pega Robot Manager.

Customizing the customer service user interface

  • Módulo

    Customizing the customer service user interface

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

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