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Securing and auditing data
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Módulo
Securing and auditing data
2 Temas
30 minutos
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Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Security Checklist awareness
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Módulo
Security Checklist awareness
1 Tema
20 minutos
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Sending emails during Case processing
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Módulo
Sending emails during Case processing
1 Tema
15 minutos
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Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Sharing of work between users in Robot Manager
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Módulo
Sharing of work between users in Robot Manager
5 Temas
30 minutos
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Skipping a Process or a Stage
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Módulo
Skipping a Process or a Stage
1 Tema
10 minutos
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Solutions and projects
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Módulo
Solutions and projects
11 Temas
1 h 5 minutos
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Suggested cases
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Módulo
Suggested cases
3 Temas
25 minutos
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Módulo
Suggested knowledge articles
3 Temas
20 minutos
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Toolbox usage for basic automations
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Módulo
Toolbox usage for basic automations
6 Temas
31 minutos
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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Módulo
Toolbox usage for simple automations
8 Temas
50 minutos
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...