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Integrating external data
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Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Integration errors
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Módulo
Integration errors
3 Temas
30 minutos
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Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Integration setting management
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Módulo
Integration setting management
1 Tema
20 minutos
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When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Keyed Data Pages
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Módulo
Keyed Data Pages
1 Tema
15 minutos
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Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Managing data values for Business Architects
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Módulo
Managing data values for Business Architects
5 Temas
1 h 15 minutos
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Saving data to a system of record
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Módulo
Saving data to a system of record
2 Temas
30 minutos
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Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Simulating an external data source
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Módulo
Simulating an external data source
1 Tema
25 minutos
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
The Data Model
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Módulo
The Data Model
4 Temas
50 minutos
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Validating data against a pattern
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Módulo
Validating data against a pattern
1 Tema
10 minutos
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...