Search
Access control
-
Módulo
Access control
5 Temas
1 h 5 minutos
-
Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Creating a case from email
-
Módulo
Creating a case from email
2 Temas
20 minutos
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Designing reports with multiple sources
-
Módulo
Designing reports with multiple sources
4 Temas
55 minutos
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Routing email based on content
-
Módulo
Routing email based on content
3 Temas
25 minutos
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
Módulo
Training the email bot
2 Temas
20 minutos
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...