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Configuring Digital Messaging Manager
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Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a Pega Platform application
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Módulo
Creating a Pega Platform application
3 Temas
40 minutos
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Debugging application errors
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Módulo
Debugging application errors
3 Temas
40 minutos
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Extending Constellation UI options
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Módulo
Extending Constellation UI options
5 Temas
1 h 10 minutos
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Form autofill
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Módulo
Form autofill
3 Temas
20 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Initiating a call from a messaging interaction
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Módulo
Initiating a call from a messaging interaction
1 Tema
10 minutos
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Inviting users to an application
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Módulo
Inviting users to an application
1 Tema
10 minutos
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Low-code defined
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Módulo
Low-code defined
5 Temas
50 minutos
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Managing application access
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Módulo
Managing application access
2 Temas
25 minutos
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Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...
Managing application access for Business Architects
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Módulo
Managing application access for Business Architects
2 Temas
30 minutos
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...