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Pega Customer Decision Hub Foundation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Monitoring your contact center with Insights

    • Módulo

      Monitoring your contact center with Insights

      2 Temas

      15 minutos

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Next best action and customer interactions

    Pega Voice AI introduction

    • Módulo

      Pega Voice AI introduction

      2 Temas

      25 minutos

      Visible to: All users
    • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

    Presenting suggestions for agents

    • Módulo

      Presenting suggestions for agents

      4 Temas

      35 minutos

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Running Pega Customer Decision Hub setup wizard

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