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Accessing sourced data in a Case
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Módulo
Accessing sourced data in a Case
5 Temas
1 h 5 minutos
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Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.
Achieving better results with Pega Sales Coach
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Módulo
Achieving better results with Pega Sales Coach
1 Tema
10 minutos
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Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Activities
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Módulo
Activities
2 Temas
25 minutos
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Activities and Automations
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Módulo
Activities and Automations
3 Temas
35 minutos
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...
Adapters
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Módulo
Adapters
5 Temas
30 minutos
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Adaptive analytics overview
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Módulo
Adaptive analytics overview
4 Temas
35 minutos
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Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...
Adaptive models
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Módulo
Adaptive models
4 Temas
50 minutos
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Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hub™. Adaptive Decision Manager is a key...
Adding an external data source to a data type
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Módulo
Adding an external data source to a data type
2 Temas
30 minutos
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Configure data types based on external data models to simplify integration with external systems.
Adding more tracking time periods for contact policies
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Módulo
Adding more tracking time periods for contact policies
2 Temas
25 minutos
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Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding optional Actions to a workflow
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Módulo
Adding optional Actions to a workflow
1 Tema
15 minutos
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.