Skip to main content

Search

Pega Customer Decision Hub Foundation

Pega Digital Messaging

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Digital messaging

    • Módulo

      Digital messaging

      3 Temas

      25 minutos

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Implementing and deploying Pega Care Management

    • Módulo

      Implementing and deploying Pega Care Management

      6 Temas

      55 minutos

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Next best action and customer interactions

    Presenting suggestions for agents

    • Módulo

      Presenting suggestions for agents

      4 Temas

      35 minutos

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Working in the Patient 360 profile

    • Módulo

      Working in the Patient 360 profile

      8 Temas

      1 h 35 minutos

      Pega Care Management 8.7 Visible to: All users
    • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

    We'd prefer it if you saw us at our best.

    Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

    Close Deprecation Notice