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Reviewing log files
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Módulo
Reviewing log files
3 Temas
30 minutos
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
The Discover phase and your MLP
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Módulo
The Discover phase and your MLP
12 Temas
1 h 55 minutos
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
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Módulo
The Prepare phase and project kickoff
7 Temas
1 h 15 minutos
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Assessing application performance
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Reto
Assessing application performance
2 Tareas
10 minutos
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Configuring a coaching tip
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Reto
Configuring a coaching tip
2 Tareas
15 minutos
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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Reto
Configuring a common phrase
2 Tareas
15 minutos
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring customer verification
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Reto
Configuring customer verification
3 Tareas
15 minutos
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
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Reto
Creating a composite tab
2 Tareas
5 minutos
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Customizing the user interface for agents
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Reto
Customizing the user interface for agents
2 Tareas
15 minutos
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Reviewing log files
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Reto
Reviewing log files
1 Tarea
15 minutos
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...