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Dev/Designer Studio

Canales conversacionales

Artificial Intelligence

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Type

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Beginner

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Artificial Intelligence

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Automatización robótica de procesos

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Email

Enterprise Application Development

Dev/Designer Studio

Gestión de casos

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Next Best Action

Role

Customer Service Developer

Application Development Intermediate

Misión

Application Development Intermediate

7 Módulos

7 Retos

8 horas 20 minutos

Pega Platform 8.7 (English) Pega Platform 8.7 (日本語) Pega Platform 8.7 (Español)
Visible to all users
Take the next step in your journey towards mastering Application Development.

Nota: The example applications and challenge applications in this mission...

Email Bots for Pega Customer Service

Misión

Email Bots for Pega Customer Service

4 Módulos

3 Retos

2 horas 35 minutos

Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4
Visible to all users
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Digital Messaging

Misión

Pega Digital Messaging

7 Módulos

5 Retos

3 horas 54 minutos

Pega Customer Service 8.8 Pega Customer Service 8.7
Visible to all users
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

Misión

Pega Voice AI

8 Módulos

2 horas 50 minutos

Pega Customer Service 8.7
Visible to all users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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