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Email Bots for Pega Customer Service
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Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2Â horas 35Â minutos
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Learn how Pega Email Botâ„¢ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Senior System Architect
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Misión
Senior System Architect
3 Misiones
11 Módulos
11 Retos
1 day 8Â horas 55Â minutos
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platformâ„¢. The modules in this...
Access control
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Módulo
Access control
5 Temas
1 h 5Â minutos
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Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Mobile apps for Pega applications
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Módulo
Mobile apps for Pega applications
2 Temas
20Â minutos
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Learn how to configure delivery options for a mobile app for a Pega Platformâ„¢ application.
Creating a case from email
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Módulo
Creating a case from email
2 Temas
20Â minutos
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Pega Email Botâ„¢ can improve email response by starting a service case based on the content of a customer email.
Routing email based on content
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Módulo
Routing email based on content
3 Temas
25Â minutos
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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Módulo
Training the email bot
2 Temas
20Â minutos
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Configuring security policies
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Reto
Configuring security policies
2 Tareas
5Â minutos
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Creating a case from an email
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Reto
Creating a case from an email
4 Tareas
20Â minutos
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Deploying a mobile app for Pega Platform
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Reto
Deploying a mobile app for Pega Platform
2 Tareas
30Â minutos
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The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...