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Building the Customer Insights Cache

  • Módulo

    Building the Customer Insights Cache

    9 Temas

    1 h 45 minutos

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Assignment Overview

Creating a new entity

Creating new aggregates on streamable data

Exercise setup - Business Operations environment

  • Reto

    Exercise setup - Business Operations environment

    1 Tarea

    15 minutos

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...

Exercise setup - Development environment

  • Reto

    Exercise setup - Development environment

    1 Tarea

    15 minutos

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...

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