Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...

Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Explore how you can configure form Views. Learn how to configure form layouts and instructional text.

Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...