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Business Architect

Building a Data Model for Business Architects

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Rubrique

    10 mins

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Displaying data with Constellation for Business Architects

Integrating external data

  • Module

    Integrating external data

    2 Rubriques

    20 mins

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Managing data values for Business Architects

Pega positioning for Business Architects

Configuring a data source

Configuring Primary Fields for BAs

  • Défi

    Configuring Primary Fields for BAs

    4 Tâches

    10 mins

    Visible to: All users
  • During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

Constructing Views in Constellation for BAs

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