Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...