Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

This module outlines the concepts, importance, and the implementation of DevOps practices.

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Design reports to analyze Case data and provide insight into processes and workflows.

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...