Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.

Learn how to authorize users to define roles and assign privileges to members of an access group.

Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Learn how to authorize users to define roles and assign privileges to members of an access group.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...