Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

In a Data Model, entities describe an object, such as a person or an item, by grouping a set of related fields. Each entity becomes a table in the...

This module describes the public sector-specific data model and entities with which Pega Government Platform equips you. The module also details...

Learn how to send offer emails to qualified customers. Reuse existing actions and customer engagement policies configured in Next-Best-Action Designer...

Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

Learn about the principles of always-on outbound customer engagement and its similarities and differences with traditional outbound marketing. Gain an...

A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

Learn how to use the Event Viewer to monitor your applications and view the details of cases.