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Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 heures 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Access control

  • Module

    Access control

    6 Rubriques

    1h 10 mins

    Visible to all users
  • Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.

Application security

Attribute-based access control

  • Module

    Attribute-based access control

    5 Rubriques

    1h 5 mins

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Organizing and managing access to case attachments

  • Module

    Organizing and managing access to case attachments

    3 Rubriques

    25 mins

    Visible to all users
  • Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...

Reviewing log files

Role-based access control

Configuring security policies

Reviewing log files

Securing an application using attribute-based access control

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