Search
Application Development Intermediate
-
Mission
Application Development Intermediate
7 Modules
7 Défis
8 heures 35 mins
-
Take the next step in your journey towards mastering Application Development.
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Botâ„¢ can improve email response by starting a service case based on the content of a customer email.
Deployment Manager
-
Module
Deployment Manager
4 Rubriques
38 mins
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Reviewing log files
-
Module
Reviewing log files
3 Rubriques
30 mins
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Routing email based on content
-
Module
Routing email based on content
3 Rubriques
25 mins
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
Module
Training the email bot
2 Rubriques
20 mins
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Creating a case from an email
-
Défi
Creating a case from an email
4 Tâches
20 mins
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Reviewing log files
-
Défi
Reviewing log files
1 Tâche
15 mins
-
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...
Routing email based on content
-
Défi
Routing email based on content
4 Tâches
15 mins
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Suggesting a reply based on email content
-
Défi
Suggesting a reply based on email content
4 Tâches
15 mins
-
Your team asks you to update the Pega Customer Serviceâ„¢ email channel. The team wants to add a suggested reply for when a customer sends an email and...