Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Design reports to analyze case data and provide insight into processes and workflows.

Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...