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Measuring system performance

Pega Customer Service performance considerations

  • Module

    Pega Customer Service performance considerations

    3 Rubriques

    30 mins

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Reviewing log files

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Assessing application performance

Assignment Overview

Configuring business conditions

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