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Using Pega Robot Simulator
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Défi
Using Pega Robot Simulator
4 Tâches
55 mins
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MyTown wants to use Pega Robot Simulator to mimic a multi-robot scenario for specific work groups and assignment types. By simulating the scenario...
Moving robots manually between workgroups
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Défi
Moving robots manually between workgroups
3 Tâches
20 mins
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MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...
Organizing robots and assignment types in Pega Robot Manager
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Défi
Organizing robots and assignment types in Pega Robot Manager
4 Tâches
30 mins
Pega Robot Manager 8.8 -
MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Scheduling a robot in Pega Robot Manager
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Défi
Scheduling a robot in Pega Robot Manager
2 Tâches
15 mins
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Based on the business need, you have verified the updated Candidate work group and requestor mapping table changes. In Pega Robot Manager™, you can...
Configuring a coaching tip
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Défi
Configuring a coaching tip
2 Tâches
15 mins
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Conducting an interaction
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Défi
Conducting an interaction
4 Tâches
15 mins
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Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...
Updating a dialog
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Défi
Updating a dialog
2 Tâches
15 mins
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As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...
Exploring suggested next best actions in a contact center
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Défi
Exploring suggested next best actions in a contact center
2 Tâches
10 mins
Pega Customer Service 8.8 -
U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.