Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

An introduction to the Pega Smart Claims Engine™ for Healthcare application, this mission provides a high-level overview of the technology stack on...

The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

Gain a high-level overview of Pega’s approach to enterprise UX, including the basics of UX design, the importance of UX in enterprise applications...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...