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Business Agility in 1:1 Customer Engagement

Deployment Manager for 1:1 Customer Engagement

  • ミッション

    Deployment Manager for 1:1 Customer Engagement

    5 モジュール

    5 チャレンジ

    4 時間 35 分

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Digital Messaging

Application migration

Application Rulesets

Application versioning

Configuring chat queues and routing

  • モジュール

    Configuring chat queues and routing

    5 トピック

    40 分

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Team application development

Initiating a call from a messaging interaction

  • モジュール

    Initiating a call from a messaging interaction

    1 トピック

    10 分

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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