Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work...

Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Hands-on Training: Add Brains to Your Processes: Optimizing Workflows with Pega Process Al™

Pega Process AI combines industry-leading workflow and...

Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

Discover how Pega Customer Decision Hub™ solves business...

Hands-on Training: Pega GenAI™

Explore Pega GenAI™. Learn how to leverage Pega GenAI to accelerate low-code development, enhance customer engagement...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Learn the basic automation functionality, configuration options, intelligent recording and interrogation methods, process flow, terminology, and core...

In this mission, you learn about cases and data in a Pega Sales Automation™. Upon completion, you can create a Pega Sales Automation application...