Search
Exploring suggested next best actions in a contact center
-
チャレンジ
Exploring suggested next best actions in a contact center
2 タスク
10 分
Pega Customer Service 8.8 -
U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...
Integrating external customer service data
-
チャレンジ
Integrating external customer service data
5 タスク
30 分
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Modifying an existing service request type
-
チャレンジ
Modifying an existing service request type
1 タスク
5 分
Pega Customer Service 8.7 -
U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...
Refactoring an existing service request type with a parallel flow
-
チャレンジ
Refactoring an existing service request type with a parallel flow
4 タスク
15 分
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Routing email based on content
-
チャレンジ
Routing email based on content
4 タスク
15 分
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Suggesting a reply based on email content
-
チャレンジ
Suggesting a reply based on email content
4 タスク
15 分
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Suggesting a service case using Customer Decision Hub
-
チャレンジ
Suggesting a service case using Customer Decision Hub
2 タスク
15 分
-
You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Updating a dialog
-
チャレンジ
Updating a dialog
1 タスク
15 分
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Use Case - Creating a new contact policy
-
チャレンジ
Use Case - Creating a new contact policy
2 タスク
1時間
-
The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...