In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...

When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...