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Data and Integration Intermediate

Email Bots for Pega Customer Service

Pega Digital Messaging

  • ミッション

    Pega Digital Messaging

    7 モジュール

    5 チャレンジ

    3 時間 54 分

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

  • ミッション

    Pega Voice AI

    8 モジュール

    2 時間 50 分

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Adding an external data source to a data type

Application migration

Application rulesets

Application versioning

Building the customer analytical data model

  • モジュール

    Building the customer analytical data model

    9 トピック

    1時間 55 分

    Visible to all users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Creating a case from email

  • モジュール

    Creating a case from email

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

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