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Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    24.1 Release notes

    • モジュール

      24.1 Release notes

      2 トピック

      25 分

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Building the customer analytical data model

    • モジュール

      Building the customer analytical data model

      9 トピック

      1時間 55 分

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • モジュール

      Building the Customer Insights Cache

      9 トピック

      1時間 45 分

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Digital messaging

    • モジュール

      Digital messaging

      3 トピック

      25 分

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Pega Low-Code App Factory introduction

    • モジュール

      Pega Low-Code App Factory introduction

      2 トピック

      22 分

      Pega Platform 8.4 Visible to: All users
    • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

    Preparing Customer Decision Hub for development

    Adding a new property to an existing entity

    Adding clickstream data to a customer profile

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