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Setting chat and messaging behavior
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モジュール
Setting chat and messaging behavior
4 トピック
35 分
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Sharing of work between users in Robot Manager
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モジュール
Sharing of work between users in Robot Manager
5 トピック
30 分
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Solutions and projects
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モジュール
Solutions and projects
11 トピック
1時間 5 分
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Suggested cases
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モジュール
Suggested cases
3 トピック
25 分
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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モジュール
Suggested knowledge articles
3 トピック
20 分
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Toolbox usage for basic automations
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モジュール
Toolbox usage for basic automations
6 トピック
31 分
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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モジュール
Toolbox usage for simple automations
8 トピック
50 分
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...
UseKeys property
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モジュール
UseKeys property
3 トピック
20 分
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Working with Voice AI models
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モジュール
Working with Voice AI models
2 トピック
15 分
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Adding and configuring adapters
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チャレンジ
Adding and configuring adapters
2 タスク
15 分
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...