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Toolbox usage for basic automations

Toolbox usage for simple automations

  • モジュール

    Toolbox usage for simple automations

    8 トピック

    50 分

    Pega Robotic Automation 22.1 Visible to: All users
  • When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...

UseKeys property

Voice AI components

  • モジュール

    Voice AI components

    2 トピック

    15 分

    Visible to: All users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Working with Voice AI models

  • モジュール

    Working with Voice AI models

    2 トピック

    15 分

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Adding and configuring adapters

Adding framework components to a solution

Applying advanced automation techniques and best practices

  • チャレンジ

    Applying advanced automation techniques and best practices

    5 タスク

    35 分

    Pega Robotic Automation 22.1 Visible to: All users
  • While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...

Configuring intelligent routing

  • チャレンジ

    Configuring intelligent routing

    2 タスク

    10 分

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring organization structure

  • チャレンジ

    Configuring organization structure

    6 タスク

    15 分

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

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