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Application Development Intermediate

Business Agility in 1:1 Customer Engagement

Deployment Manager for 1:1 Customer Engagement

  • ミッション

    Deployment Manager for 1:1 Customer Engagement

    5 モジュール

    5 チャレンジ

    4 時間 35 分

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Modular Enterprise Reuse Foundation

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    Modular Enterprise Reuse Foundation

    4 モジュール

    2 時間 25 分

    Visible to: All users
  • This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...

Pega Voice AI

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    Pega Voice AI

    8 モジュール

    3 時間 20 分

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Senior System Architect

Creating a Rule

Debugging system performance

Form autofill

  • モジュール

    Form autofill

    3 トピック

    20 分

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Measuring system performance

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