Search
Email bot cases and responses
-
モジュール
Email bot cases and responses
2 トピック
25 分
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
モジュール
Email Manager portal
6 トピック
55 分
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enriching data with third party providers
-
モジュール
Enriching data with third party providers
2 トピック
20 分
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Evaluating application data with Insights for Business Architects
-
モジュール
Evaluating application data with Insights for Business Architects
1 トピック
20 分
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Exploring application data with Insights
-
モジュール
Exploring application data with Insights
1 トピック
15 分
-
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Field values
-
モジュール
Field values
1 トピック
15 分
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Gaining insight into business efficiency
-
モジュール
Gaining insight into business efficiency
2 トピック
25 分
-
Design reports to analyze Case data and provide insight into processes and workflows.
Intelligent routing
-
モジュール
Intelligent routing
4 トピック
1時間
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Low-code defined
-
モジュール
Low-code defined
5 トピック
50 分
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Managing data values for Business Architects
-
モジュール
Managing data values for Business Architects
5 トピック
1時間 15 分
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...