Search
Leveraging the email component application
-
チャレンジ
Leveraging the email component application
4 タスク
40 分
-
Front Stage wants to send personalized emails to recipients at scheduled times and dates. Front Stage wants to reuse this capability in multiple...
Refactoring an existing service request type with a parallel flow
-
チャレンジ
Refactoring an existing service request type with a parallel flow
4 タスク
15 分
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Reusing the standard queue processor
-
チャレンジ
Reusing the standard queue processor
5 タスク
1時間
-
When the city manager updates the delivery status of a truck, the associated delivery request Processes should also move forward in the flow.
When...
Routing parking cases to facility coordinators
-
チャレンジ
Routing parking cases to facility coordinators
5 タスク
30 分
-
Front Stage provides an optional parking service. If users select this option, the facility coordinator specializing in parking and has the least...
Routing truck vendor and invoice cases to city manger
-
チャレンジ
Routing truck vendor and invoice cases to city manger
2 タスク
45 分
Pega Platform '23 -
After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...
Routing weather cases to facility coordinators
-
チャレンジ
Routing weather cases to facility coordinators
5 タスク
30 分
-
If the probability of rain is greater than or equal to 40 percent for an event day, a process to make other arrangements begins. A facility...
Simulating a weather service response
-
チャレンジ
Simulating a weather service response
6 タスク
1時間
-
Front Stage needs to know if the probability of rain equals or exceeds 40 percent during an event. At present, the weather forecast queries a data...
Simulating the truck rating response
-
チャレンジ
Simulating the truck rating response
5 タスク
30 分
Pega Platform '23 -
When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...
Suggesting a service case using Customer Decision Hub
-
チャレンジ
Suggesting a service case using Customer Decision Hub
2 タスク
15 分
-
You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...