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Testing engagement policies with personas in Pega Customer Decision Hub

  • チャレンジ

    Testing engagement policies with personas in Pega Customer Decision Hub

    3 タスク

    15 分

    Visible to: All users
  • U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.

    To...

Training a topic model to improve email routing

Training the email bot to understand topics

  • チャレンジ

    Training the email bot to understand topics

    1 タスク

    15 分

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Updating a dialog

Updating a Knowledge Buddy

  • チャレンジ

    Updating a Knowledge Buddy

    5 タスク

    5 分

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

Updating existing actions

Updating existing actions in bulk

  • チャレンジ

    Updating existing actions in bulk

    7 タスク

    25 分

    Visible to: All users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

Updating the customer composite

  • チャレンジ

    Updating the customer composite

    2 タスク

    5 分

    Visible to: All users
  • You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Use Case - Adding a new property to an existing entity

  • チャレンジ

    Use Case - Adding a new property to an existing entity

    2 タスク

    15 分

    Visible to: All users
  • After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...

Use Case - Configuring 1:1 Always-on outbound schedule

  • チャレンジ

    Use Case - Configuring 1:1 Always-on outbound schedule

    2 タスク

    15 分

    Visible to: All users
  • In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...

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