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Building the Customer Insights Cache
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モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Evaluating application data with Insights for Business Architects
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モジュール
Evaluating application data with Insights for Business Architects
1 トピック
20 分
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As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Managing application access for Business Architects
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モジュール
Managing application access for Business Architects
2 トピック
30 分
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Circumstancing Case processing
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モジュール
Circumstancing Case processing
4 トピック
50 分
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Configuring a dashboard
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モジュール
Configuring a dashboard
1 トピック
15 分
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Tracking and auditing changes to data
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モジュール
Tracking and auditing changes to data
1 トピック
15 分
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Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Dev Studio overview
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モジュール
Dev Studio overview
1 トピック
15 分
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Designing reports with multiple sources
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モジュール
Designing reports with multiple sources
4 トピック
55 分
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
MLOps
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モジュール
MLOps
3 トピック
30 分
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In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...