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Testing decision strategies
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チャレンジ
Testing decision strategies
4 タスク
30 分
Pega Platform -
A decision strategy that produces the next-best-label Action is set up in the application. The purpose of the decision strategy is to select the label...
Testing engagement policies with personas in Pega Customer Decision Hub
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チャレンジ
Testing engagement policies with personas in Pega Customer Decision Hub
3 タスク
15 分
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U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.
To...
Training a topic model to improve email routing
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チャレンジ
Training a topic model to improve email routing
5 タスク
20 分
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U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...
Training the email bot to understand topics
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チャレンジ
Training the email bot to understand topics
1 タスク
15 分
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating a dialog
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チャレンジ
Updating a dialog
1 タスク
15 分
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
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チャレンジ
Updating a Knowledge Buddy
5 タスク
5 分
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating existing actions
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チャレンジ
Updating existing actions
8 タスク
30 分
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
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チャレンジ
Updating existing actions in bulk
7 タスク
25 分
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...
Updating the customer composite
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チャレンジ
Updating the customer composite
2 タスク
5 分
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You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...
Use Case - Adding a new property to an existing entity
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チャレンジ
Use Case - Adding a new property to an existing entity
2 タスク
15 分
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After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...