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Business Architect
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ミッション
Business Architect
15 モジュール
21 チャレンジ
1 day 3 時間 50 分
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Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Robotic Process Automation Overview
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ミッション
Pega Robotic Process Automation Overview
1 モジュール
1時間 15 分
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Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...
Displaying data with Constellation for Business Architects
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モジュール
Displaying data with Constellation for Business Architects
5 トピック
1時間 5 分
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Building a Data Model for Business Architects
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モジュール
Building a Data Model for Business Architects
6 トピック
1時間 35 分
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Evaluating application data with Insights for Business Architects
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モジュール
Evaluating application data with Insights for Business Architects
1 トピック
20 分
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As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Managing data values for Business Architects
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モジュール
Managing data values for Business Architects
5 トピック
1時間 15 分
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Creating Customer Service data sources
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モジュール
Creating Customer Service data sources
1 トピック
10 分
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
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モジュール
Integrating external data
2 トピック
20 分
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Customer Service performance considerations
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モジュール
Pega Customer Service performance considerations
3 トピック
30 分
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...