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Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a Rule
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モジュール
Creating a Rule
5 トピック
45 分
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Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Creating workgroups and assignment types in Pega Robot Manager
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モジュール
Creating workgroups and assignment types in Pega Robot Manager
1 トピック
10 分
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Customer Decision Hub predictions
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モジュール
Customer Decision Hub predictions
3 トピック
35 分
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging
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モジュール
Debugging
3 トピック
22 分
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Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Debugging in Pega Robot Studio
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モジュール
Debugging in Pega Robot Studio
4 トピック
25 分
Pega Robotic Automation 22.1 -
Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Defining prediction patterns
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モジュール
Defining prediction patterns
2 トピック
20 分
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Deploying and assigning robotic automations
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モジュール
Deploying and assigning robotic automations
6 トピック
1時間 5 分
Pega Robot Manager 8.5.3 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels.
Diagnostic tools in Pega Robot Studio
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モジュール
Diagnostic tools in Pega Robot Studio
4 トピック
30 分
Pega Robotic Automation 22.1 -
As with any application, robotic project errors that cannot be easily debugged or resolved happen in production. The diagnostic tools in Pega Robot...