Search
Best practices for building accessibility into Pega applications
-
モジュール
Best practices for building accessibility into Pega applications
5 トピック
1時間 15 分
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Building the customer analytical data model
-
モジュール
Building the customer analytical data model
9 トピック
1時間 55 分
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Managing application access for Business Architects
-
モジュール
Managing application access for Business Architects
2 トピック
30 分
-
User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Business case for accessibility
-
モジュール
Business case for accessibility
3 トピック
35 分
-
Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Creating a case from email
-
モジュール
Creating a case from email
2 トピック
20 分
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Tracking and auditing changes to data
-
モジュール
Tracking and auditing changes to data
1 トピック
15 分
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Email bot cases and responses
-
モジュール
Email bot cases and responses
2 トピック
25 分
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
モジュール
Email Manager portal
6 トピック
55 分
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
-
モジュール
Intelligent routing
4 トピック
1時間
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...