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Managing application access for Business Architects
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モジュール
Managing application access for Business Architects
2 トピック
30 分
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Managing Case relationships for the Business Architect
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モジュール
Managing Case relationships for the Business Architect
3 トピック
40 分
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As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...
Working in the Patient 360 profile
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モジュール
Working in the Patient 360 profile
8 トピック
1時間 35 分
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Adding a duplicate Case search for BAs
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チャレンジ
Adding a duplicate Case search for BAs
4 タスク
15 分
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding optional actions to a workflow for BAs
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チャレンジ
Adding optional actions to a workflow for BAs
2 タスク
10 分
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Approving work for BAs
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チャレンジ
Approving work for BAs
5 タスク
20 分
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Communicating with users for BAs
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チャレンジ
Communicating with users for BAs
3 タスク
20 分
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During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Configuring Primary Fields for BAs
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チャレンジ
Configuring Primary Fields for BAs
4 タスク
10 分
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Controlling the workflow based on a business context for BAs
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チャレンジ
Controlling the workflow based on a business context for BAs
2 タスク
15 分
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child Case for BAs
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チャレンジ
Creating a child Case for BAs
8 タスク
30 分
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...