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Updating a dialog

Updating a Knowledge Buddy

  • チャレンジ

    Updating a Knowledge Buddy

    5 タスク

    5 分

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

Updating existing actions

Updating existing actions in bulk

  • チャレンジ

    Updating existing actions in bulk

    7 タスク

    25 分

    Visible to: All users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

Updating the customer composite

  • チャレンジ

    Updating the customer composite

    2 タスク

    5 分

    Visible to: All users
  • You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Using a database index for report performance 

Using a scorecard for action-level suitability

Using a scorecard for group-level suitability

Using behavioral data as predictors

  • チャレンジ

    Using behavioral data as predictors

    4 タスク

    10 分

    Visible to: All users
  • U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...

Using breakpoints and diagnostic logs

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