You are asked to create content in the Pega Knowledge application to assist a CSR with the Dispute Transaction process. The goal of the content is to...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

Use the following...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...

MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...

You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...