When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Set up App Factory and learn about the persona-based experiences that come enabled out-of-the-box. 

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Before you begin learning, familiarize yourself with Pega Academy. Learn about the structure of the learning content, explore the content of the Pega...

Transparent artificial intelligence is becoming an important requirement for many businesses. Learn about the model transparency settings in...

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Learn about the guiding principles of Pega enterprise reuse. Enterprise reuse is critical for scaling any technology solution, and the unique...