Skip to main content

Mission

Business Architect

16 Modules

21 Challenges

1 day 3 hrs 30 mins

Visible to: All users
Beginner
Pega Platform '24.2
Low-Code App Development
App Studio
Pega Express
Constellation
Case Management
Data Integration
User Experience
Reporting
Security
English

Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform that advance the digital transformation of organizations. Understand how Pega's Center-out business architecture underpins the Pega Express™ values and best practices for application development and delivery. Explore Constellation, Pega's new UI architecture for building enterprise applications using the latest open-source technologies. Examine how Blueprint, Pega's SasS offering, dramatically accelerates application development.

Required components

Role of a Pega Business Architect Pega GenAI Blueprint for Business Architects Creating a Blueprint Importing a Blueprint into Pega Platform Pega positioning for Business Architects Pega Express overview for Business Architects

Complete all items labeled as Required to unlock the
mission exercise and test and earn your badge.

Role of a Pega Business Architect

Required

  • Module

    Role of a Pega Business Architect

    2 Topics

    30 mins

  • The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Pega GenAI Blueprint for Business Architects

Required

  • Module

    Pega GenAI Blueprint for Business Architects

    3 Topics

    45 mins

  • Pega GenAI™, a suite of new generative AI-powered features integrated across Pega Platform™, is designed to assist in the design, development, and use...

Creating a Blueprint

Required

  • Challenge

    Creating a Blueprint

    3 Tasks

    10 mins

  • U+ Bank is expanding their retail financial services business to include personal lending. U+ Bank has decided to utilize Pega GenAI Blueprint™...

Importing a Blueprint into Pega Platform

Required

  • Challenge

    Importing a Blueprint into Pega Platform

    1 Task

    15 mins

  • U+ Bank is expanding their retail financial services business to include personal lending. U+ Bank has decided to utilize Pega GenAI™ Blueprint...

Pega positioning for Business Architects

Required

  • Module

    Pega positioning for Business Architects

    5 Topics

    1 hr 30 mins

  • As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Pega Express overview for Business Architects

Required

  • Module

    Pega Express overview for Business Architects

    6 Topics

    1 hr 30 mins

  • Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...

Case Life Cycle design for Business Architects

  • Module

    Case Life Cycle design for Business Architects

    6 Topics

    1 hr 15 mins

  • As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

Designing a Case Life Cycle for BAs

  • Challenge

    Designing a Case Life Cycle for BAs

    8 Tasks

    40 mins

  • GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...

Communicating with users for BAs

  • Challenge

    Communicating with users for BAs

    3 Tasks

    20 mins

  • During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...

Building a Data Model for Business Architects

  • Module

    Building a Data Model for Business Architects

    6 Topics

    1 hr 35 mins

  • As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.   

    Learn how Pega applications...

Creating a data object for BAs

  • Challenge

    Creating a data object for BAs

    4 Tasks

    30 mins

  • One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...

Creating data relationships for BAs

  • Challenge

    Creating data relationships for BAs

    2 Tasks

    10 mins

  • In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...

Displaying data with Constellation for Business Architects

  • Module

    Displaying data with Constellation for Business Architects

    5 Topics

    1 hr 5 mins

  • As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...

Constructing Views in Constellation for BAs

  • Challenge

    Constructing Views in Constellation for BAs

    6 Tasks

    40 mins

  • For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...

Configuring Primary Fields for BAs

  • Challenge

    Configuring Primary Fields for BAs

    4 Tasks

    10 mins

  • During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

Assigning and completing work for Business Architects

  • Module

    Assigning and completing work for Business Architects

    4 Topics

    1 hr

  • As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...

Approving work for BAs

  • Challenge

    Approving work for BAs

    5 Tasks

    20 mins

  • In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...

Routing work to users for BAs

  • Challenge

    Routing work to users for BAs

    2 Tasks

    15 mins

  • In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...

Establishing Service-Level Agreements for BAs

  • Challenge

    Establishing Service-Level Agreements for BAs

    1 Task

    15 mins

  • In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...

Controlling Case workflow for Business Architects

  • Module

    Controlling Case workflow for Business Architects

    6 Topics

    1 hr 25 mins

  • As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...

Controlling the workflow based on a business context for BAs

  • Challenge

    Controlling the workflow based on a business context for BAs

    2 Tasks

    15 mins

  • When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

Skipping a Process based on a business context for BAs

  • Challenge

    Skipping a Process based on a business context for BAs

    2 Tasks

    10 mins

  • Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...

Adding optional actions to a workflow for BAs

  • Challenge

    Adding optional actions to a workflow for BAs

    2 Tasks

    10 mins

  • GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...

Managing Case relationships for the Business Architect

  • Module

    Managing Case relationships for the Business Architect

    3 Topics

    40 mins

  • As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

Adding a duplicate Case search for BAs

  • Challenge

    Adding a duplicate Case search for BAs

    4 Tasks

    15 mins

  • In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...

Creating a child Case for BAs

  • Challenge

    Creating a child Case for BAs

    8 Tasks

    30 mins

  • The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...

Managing data values for Business Architects

  • Module

    Managing data values for Business Architects

    5 Topics

    1 hr 15 mins

  • As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...

Validating data against business logic for BAs

  • Challenge

    Validating data against business logic for BAs

    1 Task

    10 mins

  • With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...

Manipulating application data for BAs

  • Challenge

    Manipulating application data for BAs

    2 Tasks

    20 mins

  • In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:

    • Before a Service Case is resolved, the system must...

Managing application access for Business Architects

  • Module

    Managing application access for Business Architects

    2 Topics

    30 mins

  • User management is fundamental to the successful implementation of a Pega Platform™ application.   

    As a Pega Business Architect, in order to...

Customizing the user interface for Business Architects

  • Module

    Customizing the user interface for Business Architects

    3 Topics

    30 mins

  • As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

Creating Personas and Channels for BAs

  • Challenge

    Creating Personas and Channels for BAs

    4 Tasks

    20 mins

  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...

Evaluating application data with Insights for Business Architects

  • Module

    Evaluating application data with Insights for Business Architects

    1 Topic

    20 mins

  • As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Creating Insights for BAs

  • Challenge

    Creating Insights for BAs

    2 Tasks

    25 mins

  • GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

Application deployment for Business Architects

  • Module

    Application deployment for Business Architects

    2 Topics

    35 mins

  • Pega Platform™ uses DevOps best practices such as continuous integration and delivery to quickly move application changes from development through...

Pega tools that support Scrum for Business Architects

  • Module

    Pega tools that support Scrum for Business Architects

    6 Topics

    1 hr 45 mins

  • Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

Sizing a project in App Studio for BAs

  • Challenge

    Sizing a project in App Studio for BAs

    1 Task

    20 mins

  • With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...

mission badge: Business Architect

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice