Module

Identifying duplicate Cases

1 Topic

10 mins

Visible to: All users

Beginner

Pega Platform 8.7

Case Management

English

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

After completing this module, you should be able to:

Explain how the search duplicate cases logic identifies duplicate cases

Describe the difference between basic and weighted conditions

Configure a search for duplicate cases step

Duplicate search

5 mins

Module Quiz

5 mins

Get help