Identifying duplicate Cases

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency. Use the Search duplicate cases automation to achieve this behavior.

Beginner

Case Management

Constellation

English

After completing this module, you should be able to:

Explain how the search duplicate Cases logic identifies duplicate Cases.

Describe the difference between basic and weighted conditions.

Configure a search for duplicate Cases Step.

Practice what you learned in the following Challenge:

Adding a duplicate Case Type search v8

Available in the following mission:

Low-Code App Builder Extended v7

Topics

Duplicate search

5 mins

Module Quiz

5 mins