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Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Módulos
6 Desafios
6 h 10 min
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Application migration
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Module
Application migration
3 Tópicos
30 min
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
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Module
Application Rulesets
3 Tópicos
35 min
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Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Module
Application versioning
1 Tópico
15 min
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Tópicos
40 min
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Tópico
10 min
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Configuring Digital Messaging Manager
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Module
Configuring Digital Messaging Manager
8 Tópicos
1 h 10 min
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating custom tabs
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Module
Creating custom tabs
2 Tópicos
25 min
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
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Module
Customizing the customer service user interface
2 Tópicos
15 min
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Team application development
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Module
Team application development
1 Tópico
20 min
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.