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Pega Voice AI
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Mission
Pega Voice AI
8 Modules
3 hrs 20 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Pega Workforce Intelligence
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Mission
Pega Workforce Intelligence
8 Modules
4 hrs 39 mins
Pega Workforce Intelligence -
Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
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Learn how to prepare your Pega Customer Decision Hubâ„¢ environment to start development right away. Build your own always-on customer brain from the...
PW24 Add brains to your muscle – optimizing workflows with Process AI
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Mission
PW24 Add brains to your muscle – optimizing workflows with Process AI
3 Challenges
1 hr 52 mins
Pega Platform '24.1 -
Hands-on Training: Add Brains to Your Processes: Optimizing Workflows with Pega Process Alâ„¢
Pega Process AI combines industry-leading workflow and...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
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Mission
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Challenges
1 hr 30 mins
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hubâ„¢
Discover how Pega Customer Decision Hubâ„¢ solves business...
PW24 Innovate with Pega GenAI
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Mission
PW24 Innovate with Pega GenAI
6 Challenges
1 hr 15 mins
Pega GenAI Blueprint -
Hands-on Training: Pega GenAIâ„¢
Explore Pega GenAIâ„¢. Learn how to leverage Pega GenAI to accelerate low-code development, enhance customer engagement...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Modules
3 Challenges
3 hrs 35 mins
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Robotics System Architect
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Mission
Robotics System Architect
1 Mission
14 Modules
15 Challenges
18 hrs 50 mins
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Learn the basic automation functionality, configuration options, intelligent recording and interrogation methods, process flow, terminology, and core...
Sales Automation Low-Code Developer
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Mission
Sales Automation Low-Code Developer
2 Missions
11 Modules
11 Challenges
19 hrs 52 mins
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In this mission, you learn about cases and data in a Pega Sales Automationâ„¢. Upon completion, you can create a Pega Sales Automation application...
Senior System Architect
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Mission
Senior System Architect
3 Missions
11 Modules
11 Challenges
1 day 8 hrs 55 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platformâ„¢. The modules in this...